Refund Policy

At Zylar Clothing, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help. This Refund Policy outlines the steps for returning items and receiving a refund.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unworn, unwashed, and in the same condition as when you received it.
• The item must be in its original packaging with all tags attached.
• You must provide proof of purchase, such as an order number or receipt.
• Refund requests must be made within 14 days of receiving your order.

2. Items Not Eligible for Refund

The following items are not eligible for a refund:

• Sale items or items purchased during promotions.
• Custom-made or personalized items.
• Items that have been used, washed, or damaged due to improper handling.
• Gift cards.

3. How to Request a Refund

If you meet the above eligibility criteria, follow these steps to request a refund:

1. Contact Us: Email us at info@zylarclothing.store within 14 days of receiving your order to initiate a refund request. Please include your order number and the reason for the return.

2. Return Instructions: We will provide you with detailed return instructions, including the return shipping address.

3. Shipping Your Return: Once your return request is approved, ship the item(s) back to us at your own expense. We recommend using a trackable shipping method to ensure the package arrives safely.

4. Processing Refunds

Once we receive your returned item(s) and inspect them to ensure they meet the eligibility criteria, we will process your refund. Refunds will be issued in the original form of payment, and you will receive an email confirmation once the refund is processed.

• Refund Time: Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item received).

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same process as outlined in the “How to Request a Refund” section. You will be responsible for return shipping costs. Once we receive the original item and confirm its eligibility, we will ship the exchange to you.

6. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us at info@zylarclothing.store within 7 days of receiving your order. We will arrange for a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check with your bank or payment provider. If you’ve done this and still haven’t received your refund, please contact us at info@zylarclothing.store, and we’ll assist you further.

8. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. Shipping costs are non-refundable, except in cases where the item received is incorrect or damaged.

9. Cancellations

If you wish to cancel your order, please contact us immediately at info@zylarclothing.store. We will do our best to accommodate your request, but once an order has been processed or shipped, it can no longer be canceled, and our standard return policy will apply.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please feel free to reach out to us at:

• Email: info@zylarclothing.store
• Phone: +92 323 8557127

We are committed to ensuring a smooth shopping experience and will do our best to resolve any issues promptly.